New England Network Solutions, Inc. (NENS): Aligning Technology with Business Objectives

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Michael Kourkoulakos, Principal
For over two decades, technologies, practices, and strategies in the managed IT services industry have undergone a drastic makeover in the wake of changing enterprise IT trends, service delivery and consumption models, patterns in IT investments, and the growing risks associated with enterprise IT. In this rapidly changing landscape, there’s been one constant—the expert and high value services offered by New England Network Solutions (NENS). Committed to delivering managed IT services to businesses since 1993, NENS has made considerable strides as one of the most sought after and referred business technology partners in New England. With its rich experience and proven track record, NENS empowers organizations in the life science industry with high-level IT services (design, implementation, and maintenance) and support, and aligns the right technology solutions to their business needs. “What differentiates us is our ability to provide IT services to life sciences organizations by understanding their unique and specific needs. We work closely with life science companies to help them build a strong foundation that is highly scalable. This allows our client to grow without IT impeding their productivity.” says Michael Kourkoulakos, principal at NENS.

Life science organizations are typically bound by tight timelines, compliance requirements, phases to achieve, board expectations to meet, and investors to please. While these companies are focused on accomplishing their mission and vision, NENS takes charge by providing turnkey technology solutions that span from helpdesk to board room. The company has extensive experience in migrating and supporting businesses with Microsoft’s hosted platform. While adopting a secure cloud-first approach is a top priority for enterprises, NENS helps them understand the options available to achieve their business goals by planning and migrating to AWS or Microsoft Azure in the least disruptive manner possible.

From the security standpoint, NENS’ strategy covers the eight core components—user, cloud, workstations, smart devices, applications, perimeter, network, and server—of the client’s business technology. While the managed service provider space is being highly targeted by hackers today, NENS has gone to great lengths to secure their systems utilizing the same standards and best practices it encourages its clients to adopt. NENS strives to ensure that the organizations it engages with are completely secure by constantly evaluating and bolstering its security services. Besides Microsoft Security, the company brings in next-gen managed detection response with Arctic Wolf. For endpoint security, NENS equips enterprises with products from Cylance and Cisco. Kourkoulakos emphasizes the adoption and implementation of multi-factor authentication solutions and single sign-on products that increase the protection exponentially. NENS also enables secure email communication with products like Mimecast, Proofpoint, Microsoft Security stack, and more. To enhance security around cloud-based applications, NENS has partnered with Okta and Duo to secure, standardize, manage, and administer the large pool of resources enterprises need to transact business.


What differentiates us is our ability to provide IT services to life science organizations by understanding their unique and specific needs.... This allows our clients to grow without IT impeding their productivity


The company also conducts a security risk assessment and brings in a suite of 19 core security policies that every business needs to mitigate risk. NENS also empowers clients with SIEM and SOC services to aid in their compliance and security needs, yielding real-time security monitoring across their network, and providing managed detection and response. This helps protect the client’s most valuable assets.

A typical client engagement at NENS begins with an open conversation about the goals and challenges of the organization. Using standards, the company evaluates the client’s systems, tools, and resources. Once the expert team delves deeper to understand the client’s focus, and system preferences and requirements, it creates a plan and a roadmap from a technology standpoint to help clients select the systems that best support their specific needs and keep up with the pace of change in their organizations. “We ensure that we are on the same page with the clients, delivering services on time and within budget. We work together to understand their priorities and help them to seamlessly bring on new technologies and new people as they scale and grow,” adds Kourkoulakos.

To illustrate the efficiency of NENS’ services, Kourkoulakos cites a customer success story wherein NENS engaged a life sciences organization that started off with two people and aimed to grow the number of employees to 15 within a year. NENS began the process by creating standard profiles or roles for the newly hired employees and evaluating the type of systems they use for daily operations. This allowed the life science organization to grow to 30 people, double their original projection without a change in IT strategy or tools.

Clearly, the combined prowess of NENS’ technology expertise and industry knowledge is a winning option for enterprises seeking unprecedented business outcomes. Currently, NENS has onboarded in-house security experts in order to attain a deeper understanding of security by examining the ongoing trends in the marketplace. These experts perform security risk assessments, vulnerability assessments, and more, to support the diverse needs of the clients. “We are constantly evaluating to see where we can improve by making high value investments in people, process and tools. Bolstering our security expertise was critical to help us achieve our vision and develop solutions to help protect our clients with present and future cyber threats,” concludes Kourkoulakos.

Company
New England Network Solutions, Inc

Headquarters
Lowell, MA

Management
Michael Kourkoulakos, Principal

Description
Committed to delivering managed IT services to businesses since 1993, NENS has made considerable strides as one of the most sought after and referred business technology partners in New England. With its rich experience and proven track record, NENS empowers organizations in the life science industry with high-level IT services and support, and aligns the right technology solutions to their business needs. From the security standpoint, NENS’ strategy covers the eight core components—user, cloud, workstations, smart devices, applications, perimeter, network, and server—of the client’s business technology. NENS has continued to secure the systems of its clients utilizing the same standards and best practices it encourages its clients to adopt